Privacy Policy

Last Updated: 14 July 2026

Muhammad Saeed Suleman Electronics Trading Co. L.L.C. (“MSS Mobile,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit mssmobile.ae, create an account, contact us, place an order, use our services, or visit one of our stores.

This Privacy Policy is intended to follow applicable privacy and consumer-protection requirements in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data. That law applies to certain electronic processing of personal data by controllers and processors operating in the UAE. (UAE Legislation)

1. About Us

Company Name: Muhammad Saeed Suleman Electronics Trading Co. L.L.C.
Website: mssmobile.ae
Business Activity: Sale of mobile phones, laptops, tablets, electronics, accessories, and related services.

Store Addresses

Branch 1:
Al Mirzab Building, Shop No. 6
Bur Dubai, Dubai, United Arab Emirates

Branch 2:
Khaleed Bin Waleed Building, Shop No. 2
Bur Dubai, Dubai, United Arab Emirates

Branch 3:
IT Center, Shop No. 44
Near Raffa Police Station
Bur Dubai, Dubai, United Arab Emirates

Contact Numbers

• 056 868 6216

• 056 575 7936

• 056 672 2344

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal and Contact Information

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Delivery address

• Account username and password

• Emirates ID or other identification information where reasonably required for delivery, fraud prevention, warranty, trade-in, finance, or legal compliance

Order and Transaction Information

• Products purchased or requested

• Order number and invoice details

• Payment method

• Payment and transaction status

• Delivery, return, exchange, repair, and warranty history

• Discount, promotion, coupon, or store-credit information

We generally do not directly store complete payment-card numbers. Card payments may be processed by authorised banks, payment gateways, or other payment-service providers.

Device and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• Session and shopping-cart activity

• Cookie identifiers

• Approximate location derived from technical information

Communications

We may retain communications you send to us through:

• Contact forms

• Email

• Telephone

• WhatsApp

• Social-media platforms

• Product reviews

• Customer-support requests

• Complaints, warranty claims, or repair enquiries

Marketing Information

Where permitted, we may record:

• Your marketing preferences

• Newsletter subscriptions

• Promotional messages opened or clicked

• Products and offers that may interest you

3. How We Collect Information

We may collect information:

• Directly from you when you create an account, place an order, request a quotation, submit a form, contact us, or visit our stores

• Automatically through cookies, analytics technologies, and server logs

• From payment gateways, delivery companies, manufacturers, distributors, repair centres, finance providers, and other service providers

• From publicly available sources or social-media platforms when you communicate with us through those services

• From another person placing an order or making an enquiry on your behalf

When another person provides your information to us, they should have permission to do so.

4. How We Use Your Information

We may use your personal information to:

• Create and manage your customer account

• Process, confirm, fulfil, and deliver orders

• Receive and verify payments

• Issue invoices, receipts, refunds, or store credits

• Provide customer support

• Respond to enquiries and complaints

• Process returns and exchanges

• Arrange product repairs, warranty support, and after-sales services

• Verify product serial numbers, IMEI numbers, warranties, or trade-in eligibility

• Prevent fraud, unauthorised transactions, and misuse of our services

• Maintain the security and proper operation of our website

• Improve our products, website, services, and customer experience

• Analyse website traffic and purchasing trends

• Send service-related messages concerning orders, deliveries, payments, warranties, or account security

• Send promotional messages where you have consented or where otherwise permitted by law

• Meet accounting, tax, regulatory, legal, and record-keeping obligations

• Establish, exercise, or defend legal claims

The UAE’s consumer-protection framework also protects consumer data and restricts suppliers’ use of that information for marketing. (U.AE)

5. Legal Grounds for Processing

Where required under applicable law, we process personal information on one or more of the following grounds:

• The processing is necessary to perform a contract with you, such as completing your order

• You have given us valid consent

• The processing is required to comply with a legal obligation

• The processing is necessary to protect our rights or legitimate business interests, provided your rights are not unfairly affected

• The processing is necessary to protect you or another person

• The processing is otherwise permitted under applicable UAE law

You may withdraw your consent where processing is based on consent. Withdrawal will not affect processing already carried out lawfully before your request.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep you signed in

• Remember your shopping cart and preferences

• Operate essential website features

• Understand how visitors use the website

• Improve website performance

• Detect suspicious activity

• Measure marketing campaigns

• Display relevant promotions

Cookies are small data files placed on your computer, mobile phone, or other device. UAE government websites also describe cookies as technologies that can support website analytics and statistical information about website use. (Telecommunications Regulatory Authority)

You can control or delete cookies through your browser settings. Disabling essential cookies may prevent certain website features, including account, cart, and checkout functions, from working correctly.

Where required, we will request your consent before placing non-essential analytics or advertising cookies.

7. Payment Services

Payments may be processed by third-party banks, card processors, payment gateways, digital wallets, or Buy Now, Pay Later providers such as Tabby or Tamara.

To complete a transaction, we may share information such as:

• Your name and contact details

• Billing and delivery details

• Order value and product information

• Account and transaction information

• Information needed for identity verification, fraud prevention, or credit assessment

These providers act under their own privacy policies and terms. We recommend reviewing their policies before using their services.

We do not control a payment or finance provider’s independent decision regarding transaction approval, credit eligibility, instalment plans, or risk assessment.

8. Sharing Your Information

We may share personal information only where reasonably necessary with:

• Payment gateways and financial institutions

• Delivery and logistics companies

• Website hosting and cloud-service providers

• IT, cybersecurity, and technical-support providers

• Analytics, communication, and marketing providers

• Manufacturers, distributors, authorised repair centres, and warranty providers

• Accountants, auditors, insurers, lawyers, and professional advisers

• Government departments, courts, regulators, police, or law-enforcement authorities where required

• A purchaser, investor, or successor in connection with a merger, restructuring, sale, or transfer of our business

These parties should only receive information needed to perform their relevant services and must handle it subject to applicable legal and contractual requirements.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

9. International Data Transfers

Some of our technology, cloud, payment, analytics, or service providers may process information outside the UAE.

Where personal information is transferred internationally, we will take reasonable measures required under applicable UAE law, such as assessing the destination’s level of protection, obtaining appropriate contractual safeguards, receiving consent where required, or relying on another legally permitted transfer mechanism.

10. Data Security

We use reasonable administrative, organisational, physical, and technical safeguards designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

These measures may include access controls, password protection, secure servers, encryption where appropriate, staff-access restrictions, backups, and monitoring.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and informing us promptly if you suspect unauthorised account use.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide requested services

• Maintain warranty and repair records

• Resolve complaints or disputes

• Prevent fraud

• Meet accounting, tax, legal, and regulatory requirements

• Enforce our agreements

• Establish or defend legal claims

Retention periods may differ according to the information involved and the purpose for which it was collected. When information is no longer required, we will delete, anonymise, or securely dispose of it, subject to legal and operational requirements.

12. Your Privacy Rights

Subject to the UAE Personal Data Protection Law, applicable exceptions, and identity verification, you may have the right to:

• Request information about the personal data we process

• Obtain access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of information in appropriate circumstances

• Request restriction or suspension of processing

• Object to certain processing

• Withdraw consent

• Request transfer of your information where applicable

• Object to certain automated decisions

• Submit a complaint to the relevant UAE authority

The UAE Personal Data Protection Law specifically recognises circumstances in which a data subject may request that processing be restricted or stopped, including while the accuracy or lawfulness of processing is being reviewed. (UAE Legislation)

To exercise a privacy right, contact us using the information in Section 17. We may ask for information needed to confirm your identity and locate your records.

13. Marketing Communications

With your permission, or where otherwise legally allowed, we may send promotions through email, SMS, telephone, WhatsApp, or similar channels.

You can stop receiving marketing communications at any time by:

• Clicking the unsubscribe option in an email

• Replying “STOP” where that option is available

• Adjusting your account preferences

• Contacting us directly

Even after opting out of marketing, you may still receive essential service messages relating to an order, payment, delivery, return, repair, warranty, or account-security issue.

14. Children’s Privacy

Our website and products are not directed at children under 18 for independent online purchases.

A person under 18 should use the website and make a purchase only with the involvement and permission of a parent or legal guardian. We do not knowingly collect personal information directly from children without appropriate authorisation.

Please contact us if you believe a child has submitted personal information without the necessary permission.

15. Third-Party Websites

Our website may contain links to manufacturers, payment services, finance providers, social-media platforms, delivery services, or other third-party websites.

We are not responsible for the privacy, security, accuracy, or content of an independent third-party website. Information you provide directly to another website is governed by that party’s privacy policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our website or services

• Changes to our business practices

• New payment or delivery methods

• Legal or regulatory developments

• Security or technology changes

The revised version will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another suitable method.

17. Contact Us

For privacy requests, questions, corrections, complaints, or requests to stop marketing communications, contact:

Muhammad Saeed Suleman Electronics Trading Co. L.L.C.
Website: mssmobile.ae
Email: [Insert your official email address]

Telephone:

• 056 868 6216

• 056 575 7936

• 056 672 2344

Postal/In-Person Address:
IT Center, Shop No. 44, Near Raffa Police Station, Bur Dubai, Dubai, United Arab Emirates.