Warranty Policy
At MSS Mobile, we are committed to providing genuine products backed by reliable manufacturer warranties. Please read our warranty policy carefully before making a purchase.
Warranty Coverage
All products sold by MSS Mobile carry a limited manufacturer’s, brand’s, or distributor’s warranty against manufacturing defects only.
The warranty period begins from the date of the purchase invoice, unless otherwise stated by the manufacturer.
Warranty duration, terms, exclusions, and conditions vary by product and are mentioned on the warranty card or product documentation.
Warranty Validity
Warranty is valid within the United Arab Emirates (UAE) unless the manufacturer specifies international coverage.
MSS Mobile acts as a facilitator for warranty services. The primary responsibility for repairs, replacements, or warranty claims rests with the product’s authorized manufacturer, distributor, or service provider.
Warranty Claims
If your product develops a manufacturing fault during the warranty period:
Visit our store with the original purchase invoice.
Our team will assist you in forwarding the product to the authorized service center if applicable.
Products requiring inspection or repair must be delivered to our service location at the customer’s expense unless otherwise specified by the manufacturer.
Dead on Arrival (DOA)
If a product is found to be defective immediately after purchase (DOA or Out-of-Box Failure):
The product will be inspected by the authorized service center.
Upon verification, the manufacturer or service provider will determine whether the product qualifies for a replacement or repair.
Onsite & Carry-In Service
Depending on the manufacturer and product category:
Onsite Warranty: Customers may contact the manufacturer’s customer support to schedule onsite service.
Carry-In Warranty: Customers are required to bring the product to our store or the manufacturer’s authorized service center.
Warranty Does Not Cover
The warranty will be void or may not apply under the following circumstances:
Physical damage, accidental damage, or misuse.
Damage caused by water, liquids, fire, sand, excessive heat, or electrical fluctuations.
Unauthorized repairs, modifications, or tampering.
Missing, altered, or mismatched serial numbers.
Damage resulting from improper installation or failure to follow operating instructions.
Normal wear and tear, cosmetic damage, or consumable parts unless covered by the manufacturer.
Disclaimer
Except for the warranty provided by the manufacturer, MSS Mobile makes no additional warranties, either express or implied, regarding:
Product quality
Performance
Merchantability
Fitness for a particular purpose
Accuracy of specifications
Reliability or completeness of product information
Product specifications and warranty coverage are subject to change by manufacturers without prior notice.
Limitation of Liability
MSS Mobile shall not be liable for any direct, indirect, incidental, or consequential damages, including loss of data, business interruption, or loss of profits arising from the use, repair, or inability to use any product.
Contact Us
For warranty assistance or service inquiries, please contact us:
MSS Mobile
📞 +971 56 868 6216
🌐 https://mssmobile.ae
📍 IT Center Shop 44, Near Raffa Police Station, Bur Dubai, UAE
Our team will be happy to guide you through the warranty process and assist you with any service-related questions.
